375pk Privacy Policy

1 Scope of This Policy

This Privacy Policy applies to all personal data collected by 375pk through the website at 375pk.pro, including all game categories, payment processes, bonus programmes, customer support interactions and any other feature of the platform.

By registering an account on 375pk, you acknowledge that you have read and understood this policy. If you do not agree with how your data is handled as described here, you should not register an account or use the platform.

2 Data We Collect

The types of personal data 375pk may hold about you fall into the following categories:

3 How We Collect Your Data

375pk collects personal data through the following routes:

• Directly from you — when you fill in the registration form, upload KYC documents, make a deposit, contact support or update your account settings.
• Automatically — when you access the platform, our servers log technical data including your IP address, device type, session duration and pages visited. This happens regardless of whether you are logged in.
• From payment providers — when you make a deposit or withdrawal via JazzCash, Easypaisa or bank transfer, these providers confirm transaction details including the account used and the amount processed.
• From identity verification services — during KYC, your CNIC details may be cross-referenced with identity verification partners to confirm authenticity.

4 How We Use Your Data

Your personal data is used only for the specific purposes listed below. We do not use it for any purpose unrelated to operating your account and improving the platform:

• Account management — creating and maintaining your account, verifying your login and managing your account settings.
• Payment processing — processing deposits and withdrawals in PKR, verifying payment methods and investigating any payment disputes.
• KYC and anti-fraud — verifying your age and identity before your first withdrawal, monitoring for suspicious account activity and preventing money laundering or platform abuse.
• Customer support — accessing your account history when you contact support so we can resolve your query accurately and quickly.
• Responsible gaming — monitoring gaming patterns to identify signs of problem gambling behaviour and reaching out where appropriate. Managing self-exclusion requests and deposit limit settings.
• Platform improvement — analysing aggregated, anonymised usage data to understand how players navigate the platform and which features are used most.
• Marketing — sending promotional offers, free spins alerts and platform news where you have opted in to receive them. This is always opt-in, never opt-out by default.

5 Who We Share Your Data With

375pk does not sell, rent or trade your personal data. We share data only with the following categories of third party, and only to the extent necessary for the stated purpose:

• Payment processors — JazzCash, Easypaisa, Raast and bank transfer partners receive the account reference and transaction amount needed to process your payment. They operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification services — your CNIC details are shared with a verification partner during KYC to confirm document authenticity. This partner processes data only for verification purposes.
• Game software providers — game providers such as Pragmatic Play, Play'n GO and NetEnt may receive a player session token to authenticate your game session. They do not receive your name, contact details or payment information.
• Fraud prevention services — in cases of suspected platform abuse, relevant account data may be shared with industry fraud prevention networks.
• Legal requirements — if we receive a valid legal demand from an appropriate authority, we may be required to disclose certain account information. We will notify you where legally permitted to do so.

6 Payments and KYC Data

Payment data and KYC documents are among the most sensitive categories of personal information 375pk holds. These are handled with specific additional protections.

When you make a deposit via JazzCash or Easypaisa, 375pk receives a transaction confirmation reference and your registered mobile number. We do not store your JazzCash PIN or any credential associated with your mobile wallet. For bank transfers, we receive your account number and the transaction amount only.

KYC documents — your CNIC and verification selfie — are stored in an encrypted document vault with access restricted to the dedicated KYC team. These documents are used only to verify your identity for account ownership and age confirmation. They are not shared with game providers, marketing partners or any other party.

Once your account is verified, KYC document access is locked to your file and is only accessed again if a subsequent withdrawal triggers an additional verification check — for example, for a withdrawal significantly above your normal amount.

7 How Long We Keep Your Data

375pk retains personal data for as long as your account is active and for a defined period after account closure. The specific retention periods are:

• Account and identity data — retained for the duration of your account and for five years after account closure, to satisfy anti-money laundering record-keeping obligations.
• Payment and transaction records — retained for seven years after each transaction, consistent with standard financial record-keeping requirements.
• Gaming activity logs — retained for three years after account closure. These are used to resolve disputes and to provide account history if you re-register.
• Support communications — retained for two years from the date of each interaction.
• Technical access logs — retained for 12 months on a rolling basis.

When retention periods expire, data is securely deleted or anonymised. Anonymised data — where all identifiers have been removed — may be retained indefinitely for aggregated analytics purposes.

8 Data Security

375pk employs the following technical and organisational security measures to protect your personal data:

• TLS 1.2 or higher encryption for all data in transit between your device and our servers.
• Encryption at rest for all personal data stored in our databases.
• Role-based access controls ensuring staff access only the data required for their specific function.
• Regular security assessments and penetration testing of platform infrastructure.
• Two-factor authentication for all staff accounts with access to player data systems.
• An incident response plan with defined procedures for detecting, containing and notifying affected players of any data breach.

No system is completely immune to breach. In the event of a security incident that affects your personal data in a material way, 375pk will notify affected players promptly through the contact details registered on their account.

9 Cookies and Tracking Technologies

375pk uses cookies and similar tracking technologies to make the platform function correctly and to understand how it is used. The categories of cookies in use are:

• Essential cookies — required for the platform to function. These include session authentication cookies that keep you logged in, security tokens and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to understand how players navigate the platform, which games are most popular and how features are used. The data from these cookies is aggregated and does not identify individual players.
• Preference cookies — store your language preference and any display settings you have configured in your account.

375pk does not use third-party advertising cookies or allow advertising networks to place tracking cookies on the platform. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform.

10 Your Rights Over Your Data

As a 375pk player, you have the following rights in relation to the personal data we hold about you. All requests are handled within 30 days of receipt.